Current Status
Machine Size | Status | Remarks |
Medium | Maintenance | |
Large | Maintenance | |
Extra Large | Maintenance |
Scheduled Maintenance
Maintenance | Updates | |
2024-05-9 11:02 UTC | In progress. | |
2024-05-9 11:00 UTC | We will shutdown the machine launching for about 1 hour to update our core infrastructure. | |
Past Incidents/Maintenances
Incident | Updates |
2024-05-08 14:25 UTC | Back to operational. |
2024-05-08 11:35 UTC | Fix is in and monitoring. Please retry in 10 mins if you see errors. |
2024-05-08 11:00 UTC | Observing elevated errors, working on a fix. |
2024-05-08 8:00 UTC | Implemented a fix and monitoring performance. Please retry if you see errors. |
2024-05-08 6:00 UTC | Still working on this issue, sorry about the inconvenience. Come back in couple of minutes to retry. |
2024-05-08 1:00 UTC | Still working on fixing this issue |
2024-05-07 20:00 UTC | Reactivated incident |
2024-05-07 15:00 UTC | Back to normal. |
2024-05-07 14:05 UTC | Machine Launching resumed. Still Monitoring the situation. |
2024-05-07 13:20 UTC | RunComfy is investigating issues with failed Launching. |
Maintenance | Updates |
2024-04-16 00:35 UTC | We had verified all functions are now working properly. |
2024-04-16 00:00 UTC | we will shut down the whole website and upgrade everything. The upgrade will take about 30 mins and the verification should last no more than another 30 mins. We expect the whole process will be finished within 1 hour. |
Incident | Updates |
2024-04-16 00:31 UTC | All machines are back online. |
2024-04-15 19:53 UTC | All machines are back online with intermittent failure, ETA 4 hours. |
2024-04-15 19:00 UTC | RunComfy is investigating issues with server provider. |
2024-04-15 18:40 UTC | RunComfy is investigating issues with failed Launching. |
Incident | Updates |
2024-04-08 05:48 UTC | All machines are back online. |
2024-04-08 01:53 UTC | All machines are back online with intermittent failure. ETA 4 hours to fully resolve the intermittent failure issue. |
2024-04-07 22:49 UTC | We are still working on a fix. No ETA at the moment. |
2024-04-07 17:00 UTC | RunComfy is investigating issues with underlying network provider. |
2024-04-07 16:40 UTC | RunComfy is investigating issues with failed Launching. |
Maintenance | Updates |
2024-04-02 15:15 UTC | We had verified all functions are now working properly. |
2024-04-02 14:00 UTC | we will shut down the whole website and upgrade everything. The upgrade will take about 30 mins and the verification should last no more than another 30 mins. We expect the whole process will be finished within 1 hour. |
Incident | Updates |
2024-03-30 01:57 | No issues are found during the recent Extra Large Machine sessions. Closing it for now. |
2024-03-29 06:34 | The fix is in. We are closely monitoring the Extra Large machine launching process. |
2024-03-29 05:56 | A fix has been implemented and we are verifying the fix. |
2024-03-29 03:56 | We are still working on a fix for Extra Large machine. No ETA at the moment. |
2024-03-29 01:45 | RunComfy is investigating issues with failed Extra Large Launching. Customer can launch other machine size at the moment. |
Incident | Updates |
2024-03-28 09:25 | Everything is back online. |
2024-03-28 09:09 | We are working on bringing everything back online. ETA 10mins. |
2024-03-28 08:52 | We are still investigating the issues. No ETA at the moment. |
2024-03-28 08:12 | We are still investigating the issues. No ETA at the moment. |
2024-03-28 06:00 |